General

​Before ordering a product, please read the description carefully to ensure that you understand all the key features of the product and that it meets your requirements. If you have any questions, let us know. We may display images of our products on the Website. However, the way that these images will display on your screen will depend on the display settings of your device and therefore colours and other aspects of the products may look slightly different in real life to the way they look on-screen. Any product packaging shown is for illustration purposes only and the packaging of the product you receive may be different.

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Electronic devices

You may be aware that updates are regularly issued to the operating systems and other software which may come pre-installed on the device. The device may not have the latest version of the operating system when you receive it, but this should be available from the software provider for download at no additional charge either immediately after setting up the device or soon after. You may need to have the latest version of the operating system to enjoy the full functionality of the device and to be able to install and use the latest apps. However, please be aware that we are not responsible for the content of any updates and cannot be responsible for any damage caused to your device by installing an update.

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Accessories

Connectors and functionality varies from device to device. Please check carefully before you purchase an accessory to ensure that it is compatible with your particular device.

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Monitors

All monitors that we provide will conform to ISO 9241-307 “class II” pixel defect standard or any standard that has replaced this at the time we dispatch the goods to you. What this means is that during the life of the monitor for every one million pixels up to two pixels may become permanently stuck “on”, up to two pixels may become permanently stuck “off”, and between five and ten pixels may become brighter or darker than they should be. This is within the fault tolerance for the monitors we sell and we will therefore not normally be able to accept returns for faults falling within these limits. If this is an issue for you, we recommend that you look for “class I” or “class 0” products, available from other suppliers.

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Batteries

Many of our products include rechargeable batteries. By their nature, batteries degrade over time so that they will have progressively less storage capacity as a result of passage of time and usage all of our batteries have been tested to work for upto 30 minutes of battery life. This is an issue with all rechargeable batteries and you should be aware of this before you make a purchase. Please also note that the rechargeable battery may not be replaceable or may require return to the manufacturer for replacement.